Disclosures & borrower rights

Regulatory registration

Yunash Micro Financing and Lending Limited is a company registered under the Companies Act, 2013 and registered with the Reserve Bank of India as a Non-Banking Financial Company. The particulars required to be disclosed under RBI regulations are set out below.

Borrower rights

As a regulated lender, we are bound by the Reserve Bank of India’s regulations on fair practice and treatment of customers. The following rights apply to every borrower and cannot be waived.

• Key Facts Statement before commitment. You must receive a written statement of the sanctioned amount, interest rate, tenure, repayment schedule, all fees and the total amount repayable before you commit to the loan.
• Cooling-off period. Three days from receipt of the Key Facts Statement to exit before disbursal, at no cost and without needing to give a reason.
• No charge outside the Key Facts Statement. We are prohibited from recovering any amount that has not been disclosed there.
• Transparent interest computation. The method of calculating interest and the applicable rate are stated in writing, and a loan account statement is available to you on request.
• No coercion. Recovery action is taken in accordance with the RBI’s Fair Practice Code — with notice, at permitted hours, and without resorting to harassment or public shaming.
• Personal data protection. Your information is used only for lawful lending purposes and is not sold to third parties.
• Effective grievance redressal. A named officer, defined timelines, and an escalation route to the RBI Ombudsman.

Fair Practice Code

Our Fair Practice Code is a commitment on how we market, sell, service and recover. It is displayed at every branch and forms part of staff training and appraisal.

1. Marketing. We do not make misleading claims, offer unstated financial inducements, or use aggressive or misleading advertising. We do not contact borrowers with a view to inappropriate cross-selling.
2. Disclosures. Borrowers are told the borrowing cost, the terms and the consequences of default in a manner they can understand, in a language they are comfortable with.
3. Assessment of ability to repay. We do not lend to a borrower whose repayment capacity has not been assessed, and we do not encourage over-borrowing.
4. Privacy. Borrower information is kept confidential and is not shared with unauthorised persons.
5. Requests for information. Borrowers may request information about the terms on which credit is extended, the interest charged, the instalments and any charges in a substantially complete form.
6. Complaints. A borrower’s complaint is acknowledged and resolved within the prescribed timelines, and the borrower is informed of the outcome.
7. Recovery. Recovery is conducted with dignity. Notices are issued before visits, contact is made only at permitted hours and through permitted means, and staff are prohibited from resorting to public shaming, harassment or force.
8. Non-discrimination. Lending decisions are based on business merit and assessed repayment capacity, and not on caste, creed, religion, gender or personal identity.

Privacy Policy

This policy explains what personal information Yunash Micro Financing and Lending Limited collects, why, and what we do with it.

What we collect

Identity and contact details; business and income information; KYC documents as required by law; bank statements; credit bureau reports; information about existing borrowings; device and usage data submitted through this website; and correspondence with you.

Why we collect it

To assess your application and determine your repayment capacity; to meet identity-verification, know-your-customer, anti-money-laundering and tax obligations; to disburse and service the loan and maintain the loan account; to recover dues lawfully where repayment stops; and to maintain internal control, audit and regulatory reporting records.

Who we share it with

Credit information companies, as required for credit assessment and reporting; banks and payment system providers for disbursal and collection; professional advisers, auditors and regulators where required by law; and vetted service providers operating under contractual confidentiality obligations. We do not sell your personal data.

How long we keep it

For the duration of the relationship and thereafter for the period required by applicable law and prudential norms, including record-keeping and audit requirements.

Your rights

You may request access to your data, correction of inaccuracies, a copy of the documents we hold, or communication preferences, by writing to connect@yunashmfl.com. Certain rights are restricted where retention or disclosure is required by law. We process requests within the timelines prescribed under applicable data protection law.

Website and cookies

This website does not set advertising cookies or track you across third-party sites. Any analytics we use are limited to understanding how the site is used so that we can improve it. Form submissions are used solely to process your enquiry.

Security

Access to borrower data is restricted on a need-to-know basis, systems are access-controlled and logged, and data is protected in transit. No system is perfectly secure, and we will notify affected parties and the appropriate authorities of any breach as required by law.

Grievance Redressal

We want problems resolved at the first point of contact. If that is not possible, the escalation ladder below is available. You will receive an acknowledgement and a final response within the stated timelines.

Principal Nodal Officer

[Name]
[Designation]
Yunash Micro Financing and Lending Limited
[Street address], [City, State — PIN]
Email: connect@yunashmfl.com
Telephone: +234 815 177 0025
Timings: Monday to Saturday, 9:30 AM to 6:30 PM IST

Complaint categories monitored

We publish the root-cause analysis of complaints quarterly, in the format prescribed by the RBI, covering matters such as interest and penalty disputes, recovery conduct, data security, staff behaviour, and delays in processing.

Recovery & enforcement

Recovery of dues is conducted through in-house staff and approved agents, in line with the RBI’s Fair Practice Code for NBFCs.

• A written notice is issued before any visit or field action.
• Contact is made only between 07:00 and 19:00, and not on Sundays or public holidays, except as permitted for urgent communication of arrears.
• Recovery staff are not permitted to use force, threaten, abuse, or shame a borrower, or to act in a manner that is humiliating.
• Collection of dues is only from the assets that were charged to us, and the borrower is informed before any action affecting those assets is taken.
• Legal action, where necessary, is pursued before the competent civil forum in accordance with the terms of the agreement.
• We do not outsource recovery to unvetted agencies and do not engage in any conduct that would bring the borrower’s financial condition to public notice.

Fraud awareness

Fraud impersonating a lender is a growing problem for borrowers. Please note the following, and treat any contrary approach as suspect.

How to verify a call from us

1. End the call. Never continue a conversation initiated by an unknown caller.
2. Call us independently on the number published on this website.
3. Ask for the officer’s name and branch, and confirm the interaction with the branch.

Things we will never ask for

• Your OTP, PIN, CVV, net banking password or one-time passcode — for any reason, at any stage.
• A payment to release or process a sanctioned loan. We never disburse in cash and never ask for a “processing” deposit.
• A guarantee of approval. Sanction is an internal credit decision and cannot be arranged by an agent.
• Your account access to check balances. We verify details; we do not need you to log in for us.

Report it

Report suspected impersonation or fraud to +234 815 177 0025 or connect@yunashmfl.com, and simultaneously to the cybercrime helpline or your local police. Do not share documents with any caller until identity is independently verified.

Website disclaimer

The information on this website is provided for general information only. Product terms, interest rates, fees and eligibility are indicative and are subject to verification and the company’s credit appraisal at the time of application. Nothing on this website constitutes an offer of credit, an investment product, or legal, tax or investment advice. Product availability is subject to applicable law, regulation and internal policy, and is at our discretion.

Figures shown in the loan estimator are illustrative, calculated on an assumed rate and reducing-balance basis, and do not represent a quotation or a sanctioned term. Images and illustrations on this site are generic and are not photographs of actual borrowers, branches or premises.

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Governing law and jurisdiction: the laws of India apply. Courts at [City/Place] shall have exclusive jurisdiction over any dispute arising out of or in connection with this website, subject to the dispute resolution process described above and any mandatory regulatory redressal mechanism.

Page last updated: [DD/MM/YYYY]. We review this page at least annually and whenever a regulatory or policy change requires it.